Refund & Cancellation Policy
Effective Date: September 2026
1. Introduction
At NXDigita Technologies, we are committed to delivering high-quality AI-powered software solutions, digital services, training programs, internship platforms, recruitment solutions, certifications, consulting services, and technology products.
We understand that circumstances may change, and this Refund & Cancellation Policy outlines the conditions under which cancellations and refunds may be requested.
By purchasing, subscribing to, registering for, or using any NXDigita Technologies products or services, you agree to the terms of this Refund & Cancellation Policy.
2. Refund Eligibility
Refund requests may be considered only if all applicable eligibility criteria are met.
A. Training Programs & Certification Courses
Participants may request a refund if:
The refund request is submitted within 7 calendar days of purchase; and
The participant has not completed more than 20% of the course content; and
No certification has been issued; and
No course completion certificate has been generated.
Once a participant has completed substantial portions of the course, attended live sessions, downloaded learning materials, or received certification, the program becomes non-refundable.
B. Workshops, Seminars & Events
Refund requests for workshops, webinars, bootcamps, conferences, and events may be eligible only if:
The cancellation request is submitted at least 7 days before the scheduled event date.
Approved refunds may be subject to administrative processing charges.
No refunds will be provided for:
No-shows
Missed sessions
Partial attendance
Event recordings already accessed
C. Software Products & SaaS Subscriptions
Refunds for software subscriptions may be considered if:
The request is made within 14 days of the initial subscription purchase; and
The service has not been substantially utilized; and
No violation of platform policies has occurred.
Subscription fees already consumed during the service period are non-refundable.
Monthly, quarterly, and annual subscription plans automatically renew unless canceled before the next billing cycle.
D. Consulting & Professional Services
Consulting, implementation, development, digital marketing, AI automation, website development, and professional services are generally non-refundable once work has commenced.
Refund requests may only be considered where:
NXDigita Technologies is unable to commence the agreed project; or
Services cannot be delivered due to circumstances solely attributable to NXDigita Technologies.
Any completed milestones, deliverables, or project phases remain chargeable.
E. Internship, Recruitment & Talent Verification Programs
Fees paid for:
Assessments
Candidate verification
Talent evaluation
Internship programs
Performance verification services
Recruitment services
Talenttopper platform participation
are generally non-refundable once the candidate assessment, onboarding process, verification process, evaluation process, or program participation has commenced.
3. Non-Refundable Items
The following items are strictly non-refundable:
Digital products and downloadable resources
E-books, templates, reports, toolkits, and guides
Certification fees after certification issuance
Completed consulting engagements
Customized software development projects
Website and application development services
Recruitment and placement services already rendered
Candidate verification services
AI evaluation and assessment services
Blockchain credential issuance fees
Event recordings and digital content already accessed
Government fees, third-party fees, and statutory charges
Services delivered beyond the refund request period
4. Cancellation Policy
A. Subscription Cancellation
Users may cancel recurring subscriptions at any time through their account settings or by contacting our support team.
Cancellation will:
Prevent future billing cycles; and
Allow continued access until the current subscription period expires.
No partial refunds will be provided for unused subscription periods.
B. Program Cancellation by Participant
Participants who cancel their enrollment before the program commencement date may be eligible for a refund subject to applicable processing fees and eligibility conditions.
C. Program Cancellation by NXDigita Technologies
NXDigita Technologies reserves the right to:
Reschedule programs
Modify program delivery formats
Cancel events due to operational, technical, safety, or business reasons
Where a program is canceled by NXDigita Technologies and no alternative arrangement is provided, eligible participants may receive either:
A full refund; or
Credit toward a future program
at NXDigita Technologies' discretion.
5. How to Request a Refund
To request a refund, please follow the steps below:
Step 1: Contact Support
Submit your refund request by email with:
Full Name
Registered Email Address
Transaction ID
Invoice Number (if applicable)
Program or Service Name
Detailed reason for refund request
Step 2: Review Process
Our support team will review the request and may request additional documentation where necessary.
Review timelines may take up to 10 business days.
Step 3: Approval & Processing
If approved, refunds will be processed within 10–15 business days using the original payment method wherever possible.
Processing times may vary depending on banks, payment gateways, and financial institutions.
6. Chargebacks
Customers are encouraged to contact NXDigita Technologies before initiating chargebacks or payment disputes.
Initiating fraudulent or unjustified chargebacks may result in:
Account suspension
Service termination
Recovery actions
Restriction from future services
7. Exceptional Circumstances
NXDigita Technologies may, at its sole discretion, review exceptional cases involving:
Duplicate payments
Technical billing errors
Unauthorized transactions
Service delivery failures attributable to NXDigita Technologies
Approval of refunds under exceptional circumstances is not guaranteed.
8. Limitation of Refund Liability
Under no circumstances shall NXDigita Technologies be liable for:
Indirect losses
Consequential damages
Lost business opportunities
Lost profits
Employment outcomes
Internship outcomes
Recruitment outcomes
Certification outcomes
Refunds, where approved, shall be limited to the actual amount paid for the applicable service.
9. Changes to This Policy
NXDigita Technologies reserves the right to modify, amend, or update this Refund & Cancellation Policy at any time.
Any changes will become effective immediately upon publication on our website.
Continued use of our products, services, platforms, and programs constitutes acceptance of the revised policy.
10. Contact Information
For refund requests, cancellations, or policy-related inquiries, please contact:
NXDigita Technologies
Website: www.nxdigita.com
Email: info@nxdigita.com
Location: Chennai, Tamil Nadu, India
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM IST
By purchasing, subscribing to, enrolling in, or using any NXDigita Technologies products, services, software platforms, training programs, Talenttopper services, recruitment solutions, or digital offerings, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.